FAQ

SF Connects specialises in offering direct work tools specifically designed for professionals in the Children's Social Care sector. We understand the unique challenges faced by social workers, particularly when local authority resources may not meet your needs. Our product range includes innovative tools and resources that facilitate more effective and efficient work with children and families, ensuring you have the support necessary to make a positive impact. Whether you're looking for assessment tools, communication aids, or resources for therapeutic interventions, SF Connects has you covered. Visit our platform to explore our comprehensive suite of solutions tailored to enhance your practice in Children's Social Care.

At SF Connects, we understand the urgency and importance of having the right tools and resources for professionals in the Children's Social Care sector. Once you place an order, our standard shipping time is 3-5 business days for orders within the UK. Orders placed before 2 PM GMT are typically processed and dispatched on the same day, while orders placed after this time will be processed on the following business day. We also offer expedited shipping options at checkout for urgent needs. Please note that shipping times may vary slightly during peak periods or due to external factors beyond our control. If you have specific shipping requirements or need further assistance, our customer support team is always available to help.

The shipping times for tools and resources ordered from SF Connects vary depending on the location of the customer. Typically, orders are processed and shipped within 1-2 business days. Customers can expect to receive their orders within 5-7 business days for standard shipping.

To track your order, you can log in to your account on our website and go to the 'Order History' section. There, you will find the tracking information for your order. Additionally, you will receive an email with a tracking link once your order has been shipped.

We accept credit card payments, Google Pay, and Apple Pay for a seamless checkout experience. You can choose the payment method that suits you best during the checkout process.